Hyphose Ltd

About Us This web site is owned and operated by Hyphose Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Hyphose Ltd
2 Witney Road Nuffield Industrial Estate Poole Dorset BH17 0GH United Kingdom
Phone: 01202 673333
Fax: 01202 680456
Email: webshop [at] hyphose [dot] com
VAT Registration Number: 323 5820 75

Company number: 1472439

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. All our payments are taken by PayPal at their secure website. We do not capture or store debit or credit card information on our website.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling Delivery will be made to the address specified by you. Please note that our standard delivery of products is within the UK, EU and selected other European countries.
For deliveries to the rest of the world, please contact Hyphose direct for a quote for supply.
All deliveries will be made to you by courier.
We do our best to secure delivery within 3-7 working days of the date of your order.
The cost for delivery is £3.00 for standard UK delivery, £7.50 for express UK delivery (usually 1-2 business days) or £15 for European delivery, regardless of the number of items delivered.

Delivery Schedule We deliver your order right away. We will normally send your order to you within 3 - 7 working days.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.

Credit Card Security When the order is placed at our website, you are taken to PayPal's secure website for processing. Your credit/debit card details are not stored or held in clear text on any web site.

Guarantee We guarantee your satisfaction. Where the goods have been despatched to you, you may return them for up to 7 working days from the date of delivery in line with the Distance Selling Directive.
We reserve the right to charge you to collect the goods and to charge you for any damage that may have occurred whilst the goods have been in your possession, if necessary.

Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01202 673333 (International +44 01202 673333) or fax us on 01202 680456 or write to us at 2 Witney Road Nuffield Industrial Estate Poole Dorset BH17 0GH United Kingdom

Privacy Policy Hyphose Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes

Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Remittance Terms All our webshop sales require payment by credit or debit card at the time of ordering.

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